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Empire Casino Terms and Conditions – Understand entry, gaming and guest responsibilities
Empire Casino Terms and Conditions for entry, gaming and guest conduct
Empire Casino Terms and Conditions are built around the operational rules that apply when guests enter and use our casino. Patrons must be over 18 and meet applicable eligibility requirements, while identity and due-diligence checks may be required before or during a visit. Entry and continued access also depend on compliance with the rules and security procedures in force.
Guests should bring suitable valid identification and cooperate with reasonable verification requests from our team. Our public visitor guidance describes the venue as smart casual, with no jacket required and presentable jeans and trainers permitted. Additional access checks can apply, and management retains the ability to restrict or refuse access in circumstances covered by the casino rules.
Empire Casino Terms and Conditions also govern participation in gaming. Individual games have their own rules, while chips, gaming transactions, cash-out procedures and the settlement of winnings remain subject to applicable game rules, verification and casino controls. Stakes or winnings may be withheld or voided in circumstances specified by the rules, including prohibited conduct, unresolved due-diligence checks, exclusion, errors or malfunctions.
Guests are expected to behave appropriately, follow staff directions and avoid prohibited activities such as cheating or collusion. Promotions, rewards and special offers can have separate eligibility, validity and redemption conditions, so the terms attached to the relevant offer apply. Security and responsible-gambling requirements remain part of our operation, and instructions concerning conduct or activities within sensitive casino areas should be followed whenever given by our team.
Empire Casino Terms and Conditions at a glance
Frequently Asked Questions
Casino access is restricted to people over 18 who satisfy our applicable eligibility and entry requirements. Identity, customer and due-diligence checks may also be carried out, so guests should be prepared to provide valid identification when requested.
Yes. A promotion or special offer can have its own qualifying period, eligibility requirements, redemption process and other conditions. Guests should rely on the terms applying to that specific promotion rather than assuming that conditions from another offer will be the same.